Shipping and Returns
When will a style be restocked?
Unfortunately we never know as to when/if we are restocking a particular style. But you can keep in the loop with our Instagram (@Alluring_Boutique) and Facebook (facebook.com/alluringboutiqueau) pages as we post constant updates of new arrivals, including any styles that we have been able to restock.
I have not received my parcel and I think it’s missing, what happens now?
No need to panic, you just need to email us at Admin@alluringboutique.com.au to let us know if this has occurred. If enough time has lapsed and your parcel has not yet arrived, you will need to contact your local Post Office who may well be holding your parcel and awaiting your pick-up.
How long will it take for my order to arrive?
Your order delivery is dependent on what service you select. Standard shipping within Australia has an expected delivery time of 3 – 5 working days depending on your location. Express shipping is 1 – 3 working days. Please note your parcel is being sent from Brisbane so delivery times are relevant from this location and express shipping is not offered for NZ customers.
I tried to track my parcel but the tracking number is not working, why is this?
Please wait at least 24 hours before attempting to track your parcel. If 24 hours have passed and your search is still not displaying your parcel, feel free to email Admin@alluringboutique.com.au and we will conduct a search through Australia Post Services.
I just placed an order, when will you be sending this out to me?
Once you have placed your order, we strive to get it shipped ASAP! Generally, if your order is placed after 9:30AM it will be processed the following business day. However, please note orders may take up to 48 hours to be processed and shipped. Orders are not shipped on the weekends or holidays.
Do you ship internationally?
At the moment we only ship to NZ. Please see the delivery section for more information on shipping costs and delivery.
Can we make the changes in Shipping?
For all purchases with a combined invoice value of under $100 AUD we have a standard postage rate of $10.00 shipped via regular parcel post anywhere in Australia or express post for $13.50.
For purchases with a combined invoice value of over $100 free standard shipping is offered anywhere in Australia via regular Parcel Post or express post for $13.50.
For New Zealand orders shipping – untracked at $15.00 flat rate or $25.00 tracked through Australia Post 3-5 Business days.
Who can I ask to help with my order?
Please contact us on Admin@alluringboutique.com.au
How do I return an item?
Please see our Exchanges & Returns section for more information.